Apart from emails, you can also send SMS review requests to your customers. This feature is priced separately from your monthly or annual subscription based on the amount of SMS sent.
SMS review requests are only sent if the customer provided valid phone number. You can also set a limit on the maximum amount that can be spent on SMS per month, after this amount is reached, we won’t send any more SMS until the end of the billing cycle.
Read through our step-by-step guide, or watch our video tutorial below to quickly get started with SMS Review Requests.
Activate SMS Review Requests
To activate this service, go to the Account page in your Opinew dashboard. Here, click the “Enable SMS Review Requests” switch.
SMS review requests cannot be activated for shops with free subscription plan.
After you click this switch, a confirmation popup will open. Wait for the confirmation button to load and then click on it to go to the Shopify billing page.
When you are redirected to the Shopify page, approve the new usage charge by clicking the button in the right bottom corner.
That’s it, SMS review requests are now active and will be sent together with the email review requests.
If you upgrade your subscription plan or switch to annual plan, you will need to reactivate the SMS review requests again.
Change monthly limit for SMS charges
SMS review requests won’t be sent if you already reached your monthly limit. In order to change this limit, go to the Account page in your Opinew dashboard and on the SMS review request card change the “Set max amount to spend on SMS review requests per month” field to your desired value and click “Adjust”.
After you click this button, a confirmation popup will open. Wait for the confirmation button to load and then click on it to go to the Shopify billing page.
On the Shopify page, approve the changes to the usage charge by clicking on the “Approve update” button
The updated SMS charge limit should be visible in the Account page of your Opinew dashboard.
Edit the SMS Review Request template
To access the SMS template editor go to Request > Review Request Configuration in the sidebar in your Opinew dashboard, and then click the SMS option on the right side menu.
Scroll down on the right side and you’ll see the editor. In this editor, you can change the sender name and the content of the SMS. You can also see details on how many SMS parts will be needed in order to send your SMS. To save the template click on the “Save” button at the top.
Try to make your SMS template short, since you will be paying for each SMS part.
Make sure to include the {unsubscribe_link} merge tag, this will give the customer an option to opt-out and it is required to be inside the SMS.
Deactivate SMS Review Requests
To deactivate this service, go to the Account page in your Opinew dashboard. Here, click the “Enable SMS Review Requests” switch.
After you click this button, a confirmation popup will open. Wait for the confirmation button to load and then click on it to go to the Shopify billing page.
When you are redirected to the Shopify page, approve the default plan charge (without the extra SMS charges) by clicking the button in the right bottom corner.
SMS review requests will now be deactivated for your shop.