Other – Opinew Help https://www.opinew.com/help-center Opinew Help Center and FAQ Mon, 18 Sep 2023 13:24:26 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.5 https://www.opinew.com/help-center/wp-content/uploads/2023/06/cropped-Icon_Default-Blue-on-White-32x32.png Other – Opinew Help https://www.opinew.com/help-center 32 32 Login to Opinew dashboard as a team member https://www.opinew.com/help-center/knowledge-base/login-to-opinew-dashboard-as-a-team-member/ https://www.opinew.com/help-center/knowledge-base/login-to-opinew-dashboard-as-a-team-member/#respond Wed, 30 Jun 2021 14:46:17 +0000 https://www.opinew.com/help-center/?post_type=ht_kb&p=1547 In this article, we will show you how you can login to the Opinew dashboard as a invited team member and how you can easily switch between multiple managed shops.

Logging in to the Opinew dashboard

Enter your login credentials that you setup when accepting a shop invitation email and click Log in.

If you are managing multiple shops from a single account, you will see another screen prompting you to select your shop. Just select the shop that you want to manage and you will be redirected to the Opinew dashboard.

That’s it, you are now logged in to the Opinew dashboard and can manage your shop’s reviews same way as if you were logging in directly from Shopify.

Switching between multiple shops

Apart from the shop selection screen after you log in, if you are managing more than one shop on Opinew, you can easily switch between them just by clicking on your account avatar in the top right corner of the Opinew dashboard. After clicking it, you will see a list of all managed shops, just click one of them to log in to it’s Opinew dashboard and you’re set.

Now you can easily manage multiple online shops from a single Opinew account. If you are interested how to invite team members to your shop, check out our other article here (How to invite team members to your Opinew dashboard).

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How to invite team members to your Opinew dashboard https://www.opinew.com/help-center/knowledge-base/how-to-invite-team-members-to-your-opinew-dashboard/ https://www.opinew.com/help-center/knowledge-base/how-to-invite-team-members-to-your-opinew-dashboard/#respond Wed, 30 Jun 2021 14:27:50 +0000 https://www.opinew.com/help-center/?post_type=ht_kb&p=1540 Opinew allows you invite team members to join your dashboard and help you manage your reviews. Invited team members will have full access to your Opinew dashboard (except for My Users page). To invite and manage your team members follow the steps below:

1.- Invite new members to your account

First, in your Opinew dashboard go to Account -> My Users. This will take you to the My Users page.

If you have no invited users, you will see a Add new user button in the middle of the screen, click it, fill in the email address of the user that you wish to invite and click the Invite button.

Once the user is invited, they will receive an email asking them to join your Opinew dashboard. The invited user can then follow the instructions in the email to setup their Opinew account and join your dashboard.

Invitation email sent to invited users

2.- Manage your account users

Once you have sent your first invitation, your My Users page will show a list of your invited team members.

From here, you can see the status of the invitation (pending/active), add additional team members by clicking the Add new user button in the top right corner and remove access rights from existing team members by clicking on trash can icon.

That’s it, you can now easily manage your team members and allow your team to access you Opinew dashboard.

3.- How to log in as account user

Read the guide below

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How can I modify Opinew with custom CSS? https://www.opinew.com/help-center/knowledge-base/modify-opinew-with-custom-css/ https://www.opinew.com/help-center/knowledge-base/modify-opinew-with-custom-css/#respond Sat, 11 Apr 2020 00:49:29 +0000 https://www.opinew.com/help-center/?post_type=ht_kb&p=644 If our Shopify Reviews widget style editor is not enough for you and you need something more custom, we have a handy CSS editor inside the dashboard to let you include your own styles.

There are a few steps you will have to take to ensure your CSS works correctly on Opinew.

All Opinew’s shopify reviews widget CSS styles are appended with !important keyword. Opinew does this so your theme CSS styles don’t mix with the widget. This makes it a bit tricky to add any custom styles but fortunately, there is still a way:

Steps to add custom CSS on Opinew:

  • Prepend all your style changes with the id of the main Opinew DIV. In the case of the review widget it will be #opinew-reviews-product-page-code and then add your own css selector. For All Reviews Code the id is #opinew-reviews-all-reviews-code and so on.
    • To find the correct id you can inspect the HTML of the page.
  • Append !important to all your styles to override the default Opinew ones
  • Most HTML elements inside the widgets have their own distinct ids or classes so it’s easy to target them.
    • For ex. the verified badge container has .opw-verified-badge class, the review date container has .opw-date-created class

Example:

Let’s pick the verified badge. Normally inside the dashboard, you can only change the background colour. But if you want to make the background transparent and change the text colour, you can do this:

#opinew-reviews-product-page-code .opw-verified-badge { 
    background-color:transparent !important; 
    color:#e67600!important;
}

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How do I uninstall Opinew & remove the code? https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/ https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/#respond Mon, 23 Mar 2020 18:13:37 +0000 https://www.opinew.com/help-center/?post_type=ht_kb&p=593 The recommended way to uninstall Opinew and safely remove all of our code from your Shopify theme is to use the “uninstall and cancel subscription” button in the Opinew Dashboard > Account menu

If you are stuck on the “Pick your Plan” page, you can still access the Account menu via this link directly: Account

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Displaying review rich snippets in your Shopify store with json ld https://www.opinew.com/help-center/knowledge-base/displaying-review-rich-snippets-in-shopify/ https://www.opinew.com/help-center/knowledge-base/displaying-review-rich-snippets-in-shopify/#respond Sun, 19 Jan 2020 21:07:06 +0000 https://www.opinew.com/help-center/?post_type=ht_kb&p=449 Case 1: No JSON ld included in your theme.

We have prepared an easy-to-use default JSON ld snippet for you. Paste the ID snippet into your product.liquid Shopify template. You can ask us for help via live chat in the bottom right corner of the Opinew Dashboard if required.

<script>
     
var metafield = String.raw`{{ product.metafields.opinew_metafields['product_plugin'] }}`.replace(/(\r\n|\n|\r)/gm, "");
var txt = document.createElement("textarea");
txt.innerHTML = metafield;
if (metafield){
   metafield = JSON.parse(txt.value);
}

var opinewJson = {
  "@context": "http://schema.org/",
  "@type": "Product",
  "name": {{ product.title | json }},
  "url": {{ shop.url | append: product.url | json }},
  {% if product.first_available_variant.barcode.size == 13 %}
    "gtin13":"{{ product.variants.first.barcode }}",
  {% elsif product.first_available_variant.barcode.size == 12 %}
    "gtin12":"{{ product.variants.first.barcode }}",
  {% elsif product.first_available_variant.barcode.size == 8 %}
    "gtin8":"{{ product.variants.first.barcode }}",
  {% endif %}
  {%- if product.featured_image -%}
    {%- assign image_size = product.featured_image.width | append: 'x' -%}
    "image": [
      {{ product.featured_image.src | img_url: image_size | prepend: "https:" | json }}
    ],
  {%- endif -%}
  "description": {{ product.description | strip_html | json }},
  {%- if product.selected_or_first_available_variant.sku != blank -%}
    "sku": {{ product.selected_or_first_available_variant.sku | json }},
  {%- else -%}
      {% if product.variants.first.sku != blank %}
        "sku": "{{ product.variants.first.sku }}",
      {% else %}
        "sku": "{{ product.variants.first.id }}",
      {% endif %}
  {%- endif -%}
  "brand": {
    "@type": "Brand",
    "name": {{ product.vendor | json }}
  },
  {%- if product.metafields.opinew_metafields.reviews_count and product.metafields.opinew_metafields.reviews_count != "0" -%} 
"aggregateRating": {
"@type": "AggregateRating",
"ratingValue": {{ product.metafields.opinew_metafields.reviews_average }},
"ratingCount": {{ product.metafields.opinew_metafields.reviews_count }}
},
  "review": {
        "@type": "Review",
        "reviewRating": {
          "@type": "Rating",
          "ratingValue": metafield["reviews"]["recent"][0]["star_rating"]
        },
        "author": {
          "@type": "Person",
          "name": metafield["reviews"]["recent"][0]["user_name"]
        },
        "reviewBody": metafield["reviews"]["recent"][0]["body"]
    }, 
{%- endif -%}

  "offers": [
    {%- for variant in product.variants -%}
      {
        "@type" : "Offer",
        {%- if variant.sku != blank -%}
          "sku": {{ variant.sku | json }},
        {%- endif -%}
        "availability" : "http://schema.org/{% if product.available %}InStock{% else %}OutOfStock{% endif %}",
        "priceValidUntil" : "{{ 'now' | date: '%s' | plus: 31536000 | date: '%Y-%m-%d' | url_encode | replace:'+','%20' }}",
        "price" : {{ variant.price | divided_by: 100.00 | json }},
        "priceCurrency" : {{ cart.currency.iso_code | json }},
        "url" : {{ shop.url | append: variant.url | json }}
      }{% unless forloop.last %},{% endunless %}
    {%- endfor -%}
  ]
}

var el = document.createElement('script');
el.type = 'application/ld+json';
el.text = JSON.stringify(opinewJson);
document.querySelector('body').appendChild(el);
</script>

Case 2: You already have a JSON ld snippet included in your Shopify theme.

You can add this ID snippet code to make our reviews data work with your existing JSON ld

{% if product.metafields.opinew_metafields.reviews_count and product.metafields.opinew_metafields.reviews_count != "0" %} 
    "aggregateRating": {
    "@type": "AggregateRating",
    "ratingValue": {{ product.metafields.opinew_metafields.reviews_average }},
    "ratingCount": {{ product.metafields.opinew_metafields.reviews_count }}
},
{% endif %}

Case 3: You’re using a JSON ld app

So far those are the Shopify apps that support Opinew:

If your app doesn’t support Opinew yet, please get in touch with their support. Integrating with Opinew is very easy and should be quick for them to implement!

We can help with installation

Contact support via live chat in the bottom right corner of Opinew Dashboard and we will help you install the JSON ld codes.

Own a Shopify SEO app and want to integrate?

If you own a Shopify SEO app and would like to integrate with Opinew, please refer to our integration instructions.

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How to integrate Google Shopping product ratings to Opinew https://www.opinew.com/help-center/knowledge-base/google-shopping-product-ratings-integration/ https://www.opinew.com/help-center/knowledge-base/google-shopping-product-ratings-integration/#respond Sat, 09 Nov 2019 16:41:43 +0000 https://www.opinew.com/help-center/?post_type=ht_kb&p=330 With Opinew, you can integrate your product reviews into Google Shopping and display your product ratings together with your Google Shopping ads.

You can find more information about Google Shopping product ratings here.

Requirements

Google has strict guidelines that need to be followed in order to show your reviews in Google Shopping ads. These include:

  • You need to have a minimum of 50 product reviews.
  • Product reviews should be of high quality.
  • Product reviews cannot violate copyright, be offensive or include personal information.
  • To ensure that your reviews feed gets accepted, your google merchant products need to have a global product identifier defined (GTIN or MPN+Brand).

Note that your submission will be manually reviewed by Google and they can reject the integration at their discretion.

Step 1: Activate Ratings Feed

If you don’t have the ratings feed active yet, and if your product reviews complies with the policies above, apply for Google Shopping product ratings as follows:

  • Log in to your Google Merchant account.
  • Fill in the Product Ratings Interest Form >>HERE<<.
  • Under “If you use a third-party service, which service do you use?”, select “Other” and specify “Opinew” in the provided text box.
  • You will receive an email from Google Merchant Center saying that your aggregator does not have an approved partnership for the Product Ratings program yet.
  • Reply to this email saying that you will submit a direct product ratings feed to your Merchant Center.

Full list of Google’s program policies can be found here.

Step 2: Go To Google Shopping Integration

Opinew is currently waiting to be approved as third party reviews aggregator, which will make uploading your reviews to Google Shopping even easier. In the meantime you can still integrate your reviews using the product reviews feed.

Step 3: Log Into Your Google Account

For this integration to work correctly you need to connect Opinew to your Aoogle Merchant account, this will be the start to display your reviews on Google Shopping Search Results.

Please note that we are not able to read your merchant connections if you use an aggregator google account. You can resolve this issue by inviting other google account to your google merchant dashboard and logging with that account instead.

Step 4: Fetch Your Google Merchant Products

Once you’re logged in, you will see a button that once clicked will fetch your products from your merchant account.

The red icon on the right hand side can log you out of your Google account.

Step 5: Link Your Shopify and Google Products

You will see a list with your shopify products on the left hand side of the integration display and you will see a tab menu showing linked or unlinked products depending on the selected tab.

In that box you can link a product, unlink a product, or delete a Google product from opinew (clicking on the trash bin icon).

Step 6: Specify Reviews Feed Options

With this checkbox you can select whether or not you want to exclude imported reviews in your Google Shopping reviews feed.

This will help you to have more control over what you will show on your Google merchant account.

Step 7: Get Your Feed Url / Zip File

After you finish setting all your configuration as needed you just need to copy your feed url o download the feed files.

By default we will include product reviews of all your Shopify products in the Google Shopping feed. If you wish to only include reviews for selected products you can choose so in the popup window.

Step 8: Submit your product reviews feed to Google Shopping

Once your application is approved by Google, you will see a “Product Reviews” link in your Google Merchant Center menu.

  • Go to the “Product Reviews” menu in your Google Merchant Center dashboard.
  • Select the following options for your product reviews feed:
    • Feed type – Product Reviews
    • Upload method – Scheduled Fetches
    • File name – enter any file name you like but it has to have a .zip ending (eg. myfeed.zip)
  • Use your product reviews feed link as the location of your file.

If you happen to have any issues with integrating product reviews from Opinew to Google Shopping, feel free to contact our support center.

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How to Add an All Reviews Badge to your Shopify Store. https://www.opinew.com/help-center/knowledge-base/add-all-reviews-badge-to-shopify-template/ https://www.opinew.com/help-center/knowledge-base/add-all-reviews-badge-to-shopify-template/#respond Thu, 08 Aug 2019 17:03:05 +0000 https://www.opinew.com/help-center/?post_type=ht_kb&p=249 Watch our video tutorial below to quickly add an All Reviews badge to your Shopify footer and pages.

Or follow our step by step guide below:

Use those Shopify liquid codes to add the all reviews badge to your Shopify templates (for example in the footer). Compared to email badges, the template badges will auto-update.

Need help adding the codes? Ask our support

You can contact support via live chat in your Opinew dashboard.

Go to ‘Widgets’ option from the menu and click the ‘Footer & Email Badges’ button on the left side menu.

Then click the ‘Edit widget settings’ button.

The Footer & Email Badges Settings page will display. There, click on the ‘Badge codes’ tab.

Click the ‘Copy template code’ button to copy the Liquid code into the clipboard and paste it into the desired place in your Shopify template.

There are 3 designs to choose from:

Design 1

<div style="clear:both;"></div><div id="opinew-reviews-all-reviews-code"><span id="opinew-shop-plugin">{{ shop.metafields.opinew['opinew_badge_wide_average'] }}</span></div>

Design 2

<div style="clear:both;"></div><div id="opinew-reviews-all-reviews-code"><span id="opinew-shop-plugin">{{ shop.metafields.opinew['opinew_badge_small'] }}</span></div>

Design 3

<div style="clear:both;"></div><div id="opinew-reviews-all-reviews-code"><span id="opinew-shop-plugin">{{ shop.metafields.opinew['opinew_badge_wide'] }}</span></div>

Contact us for help.

We can help you install the badges. Go to your Opinew admin panel and contact us via the live chat in the bottom right corner of the screen.

If you happen to have any issues with adding your badge, feel free to contact our support center.

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